Frequently asked questions
Questions about setting-up
- Start up your Amazon Fire TV Device and search for "Simplify Screen" (without quotations) after navigating to the top left search icon next to the "Home" menu item and then install the Simplify Screen App. It is a free app. If you haven´t got an Amazon device yet, you can buy one through the links below.
- Open the app after the installation is complete. You will see a 4 character code on the screen.
- Go to the Simplify Screen settings in your account and enter this code in the field.
- Your screen should be connected after a few seconds and you should see your Simplify Screen on your TV now.
- You can now walk through all the settings in your account to set up the screen however you like it. In order to see the changes, you must close and relaunch the app on your Amazon Fire TV Device.
The Simplify Screen app can be found in the Amazon App Store. On your Fire TV device, go to the search field and type in "Simplify Screen". You can recognize the app by our logo.
You can also follow this link to enable it from your computer and push it to your registered device.
If you want to regenerate a new code for you Simplify Screen, either to reconnect it or to tie a different account to it, push the options button (3 horizontal lines) on your Fire device remote.
There you will see an option to disconnect the screen.
After clicking this, a new 4 character code is shown on your TV and can be entered into you account.
If your Simplify Screen fails to connect, or you want to connect a new device, you can reconnect it by clicking on "Enter new code" on the bottom of the Simplify Screen Settings page in your account.
After you click this button and you have confirmed your action, you will be asked to enter a 4 character code again.
This 4 character code is shown on your TV when you open the Simplify Screen App on your Fire TV device.
If you want to change your device, follow steps 1 & 2 from "How can I set up my Simplify Screen" above and then follow the steps from "How can I reconnect my Simplify Screen".
Questions about your subscription
If you go to your account on this website, you can find a section called subscriptions. Click on the subscription that you want to change the payment method for and follow the steps there.
This link will take you there straight away.
If you go to your account on this website, you can find a section called subscriptions. Click on the subscription that you want to cancel and follow the steps there.
This link will take you there straight away.
If you go to your account on this website, you can find a section called subscriptions. Click on the subscription that you want to upgrade or downgrade. In the overview of your subscription you can see a button to "Upgrade or Downgrade". After clicking this, you can select a new subscription plan and confirm your change on the checkout page.
This link will take you there straight away.
Yes we do!
Every Simplify Screen subscription is offered with a 14 day free trial. If you buy a Simplify Screen subscription, you will be asked to enter your Credit Card details on checkout. We will only charge your credit card after your 14 day trial period.
During your 14 day trial you can cancel the subscription at any time without any costs involved.
No. If you cancel your subscription within the trial period it will not cost you anything. After your trial ends, each subscription is billed upfront and runs for 1 month.
Your subscription will auto renew every month until cancellation. You can cancel your subscription at any time.
General questions
Security and encryption are at the heart of our values. We use Stripe as our payment processor. They are a well established, widely used and highly trusted provider of payment services. This means our servers never need to store your credit card details.
The majority of our servers and data are stored in the EU, with the following exceptions:
Google does not guarantee where its data is stored.
Third party content can be stored anywhere based on the individual source. Most CDN's serve data from servers local to the user. We use KeyCDN servers and Google Cloud Services for images.
We do! If you need 10+ Simplify Screen subscriptions, we offer bulk discounts.
Please get in touch here if you are interested.
Troubleshooting
Make sure that you have saved your settings by clicking the "Submit" button.
Your new settings or style will automatically be shown or your Simplify Screen after 15 minutes. If you want to see your changes sooner, close and re-open the Simplify Screen App on your Amazon Fire TV device.
Make sure that you have accepted any additional T&C's on the features you wish to use.
Make sure you have turned "On" all the features you wish to use with the red toggle switch on the right of the features.
Make sure you are using the correct style.
Double check that any examples or guides given for URLs, images, weather locations, etc., match your inputs.
The Simplify Screen uses device data and cache to remember your screen. If you often have issues, check that you are not deleting the data / cache from the device regularly. Also check if any other Apps regularly remove Application data.
When you first connected your Simplify Screen and set up your account, you chose a language for your Simplify Screen. If you wish to change it, please send us an e-mail: info@simplify-everything.com
Buy an Amazon Fire TV Device
Simplify Screen uses an Amazon Fire TV Device to show your content on the screen. You can buy them using the links below.
Blogs
8 Benefits of Digital Signage in a Hotel - Digital Signage is a way to digitally display images, videos, texts, local weather updates, restaurant menus or anything alike on a dynamic (tv) screen. You can see those informational displays everywhere around you. In stores, train stations, waiting rooms, on the street, etc. In this blog, we are going to show you the 8 benefits of digital signage when using ...